STORE POLICIES
Contact us by email or telephone for returns or defective products.
RETURNS
All returns require a Return Authorization Number (RAN#) which we
will provide to you before shipping merchandise back to us.
Returns of new merchandise are accepted up to 30 days after purchase for full merchandise refund. Shipping charges are NOT refundable.
Extended returns: Purchases from November 1 to December 31 may be returned through January 31.
Returned merchandise must be New, Unopened, Not Played with, Shrink wrap still on, Clam shells unopened to receive refund.
Refund to your credit card will be issued promptly once we receive the merchandise back to our store.
Returned merchandise should be packaged securely in a strong box.
We recommend using a shipping service with tracking numbers/delivery
confirmation so you can insure that your package does get delivered to our store.
Customer is responsible for return shipping charges.
Returned merchandise that has been opened (shrink wrap removed, played with, parts missing, damaged, worn, clam shell packaging opened) and/or not resellable as new merchandise will incur a restocking fee of 35%.
Packages REFUSED by customer when delivered by UPS, Post Office or Fed EX will incur a $10.00
Handling Fee. Additionally packages REFUSED by customer may not make it safely back to our business.
We are not responsible for REFUSED packages that become lost.
DEFECTIVE
We will promptly send new parts or replace defective merchandise at our
option. Provide us a clear, detailed description of defective or missing parts
or problem with merchandise.
SHIPPING ERRORS
If we ship the wrong item we will promptly reship the correct item and pay for return shipping of wrong items. You will incur no additional costs.
SALES TAX
Orders shipped to all Massachusetts addresses will have 5% State Sales Tax
added to the merchandise total.
SHIPPING
Most Orders ship by United Parcel Service UPS (Brown Trucks) or
by United States Postal Service (USPS).
UPS (the Brown Trucks) do not ship to Post Office Boxes.
SHIPPING FROM
Orders shipped from Provincetown, Massachusetts, USA |
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